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Careers at Switchcraft
Jumpstart your career at Switchcraft.

We are a progressive, technology-oriented company making advanced products for the industrial controls, professional audio, outdoor display, and lighting markets. Once you're an employee, you will find unlimited opportunities to exercise your creative and technical skills.

So come join our team! We're looking forward to working with you.

Below are the positions currently open. If you are interested in any of these career options, please email our Human Resources Manager at dzumsteg@switchcraft.com.


CUSTOMER SERVICE REPRESENTATIVE

Switchcraft® is a U.S. manufacturer of connectors, jacks, plugs, molded cable assemblies, patchbays, and switches. Our products are used in a wide variety of industries including medical, GPS, process control, transportation, homeland security, broadcast and pro audio. We currently have an opening for an experienced Customer Service representative at our Chicago office.

EOE M/F/Disabled/Vet
This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.



The Customer Service Representative is responsible for providing service and support to distributors, OEM customers and outside sales force. The position involves heavy phone and e-mail contact with customers. This individual interfaces with manufacturing, operations, engineering, and accounting in order to provide the highest level of service. Responsibilities of the position include quoting, order processing, expediting and some technical support. Technical/electronic background a plus



Requirements:

Minimum of 3 years customer service experience in manufacturing environment

The ability to handle multiple incoming calls and e-mails

The ability to multi-task and prioritize their work and time

Excellent Communication Skills both verbal and written

Excellent computer skills, Windows and Internet

MOLD MAKER

We are currently seeking a Mold Maker who will work with various journeymen building and repairing injection molds. This person must have knowledge of tool room equipment: saws, drill press, vertical mill, lathe, surface grinder, EDM equipment, CNC equipment, CNC programming, and oversee tool crib.
Responsibilities & Duties:
• Constructs piece parts or entire assemblies from sketches, verbal or blueprints
• Operates various hand and/or machine shop tools with high degree of precision to models and parts
• Works closely with designers or planning engineers, understands the design approach
• Adapts or develops designs intent into practical procedures
• Build die section and proto molds as required
• Document all tools
• All other duties as requested by supervisor

Essential Requirements:
• Vision acuity required
• 5 years of experience
• Must be able to follow simple instructions
• Attention to detail
• Basic math skills
• Blueprint reading (Required)
• Must be able to lift 50 pounds
• Machine Shop experience (Required)


EOE M/F/Disabled/Vet Switchcraft is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status
Maintenance Manager

We are currently seeking an experienced Maintenance Manager to oversee the building and machine maintenance at our 190,000 square foot Chicago location. The 24/7 facility houses stamping, molding, machining, and assembly operations. The Maintenance Manager will be responsible for safety/security, building maintenance, HVAC, janitorial, and machine maintenance while supervising a department of six maintenance employees.
Responsibilities
• Maintain the physical plant to comply with all local and national safety and fire codes.
• Monitor, maintain and test fire sprinkler systems throughout the plant.
• Select, purchase, install and maintain infrastructure to support 24/7 production operations, including HVAC, compressed air, chilled water, city water, gas and electric utilities
• Interact with local emergency management organizations to plan and execute safety drills, arrange safe storage areas, and otherwise comply with building requirements.
• Participate in teams to reduce energy usage and water consumption.
• Submit purchase requisitions for all materials needed to maintain uptime goals in production.
• Supervise a team of maintenance mechanics to support production goals.
• Participate in teams to rearrange and activate new work cell layouts in the factory.
• Oversee the security system for employees, vehicles, parking areas, and building.
• Arrange and oversee external maintenance services, such as landscaping, snow removal, roofing, painting, brickwork, electrical, etc.
Requirements
1. High school graduation or GED or equivalent required
2. Ability to read and interpret building drawings is required
3. 5 years minimum of equipment maintenance experience in a factory setting required
4. Experience as a maintenance manager or facilities manager preferred
5. Associates degree or Bachelor’s degree preferred
6. Excellent communications skills, both written and verbal
7. English language skills required
8. Knowledge of HVAC, boiler maintenance, and fire suppression systems preferred
9. Knowledge of programming various PLC’s through HMI’s is preferred
10. Previous experience in electrical work preferred


EOE M/F/Disabled/Vet
This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Mold Machine Set-up

We are seeking for a Mold Machine Set-up will work with the mold repair supervisor on moving molds. This person will set-up, operate 10 molding machines, and adjust injection mold machines used to mold plastic materials to specified shape.

Responsibilities & Duties:
• Molding Room helper 10 Injection Presses.
• feed hoppers 10 presses
• Must left 50 lbs.
• Mix resin.
• Un-jam presses.
• Sort plastic.
• Detail and rework plastic parts (small hand tools)
• Weight count plastic parts using dept. scale.
• Fill out proper paper work.
• Truck parts to inspection.

Requirements:
• Must have a high school diploma or equivalent
• Must be able to read
• Must be able follow instructions given by team leader or supervisor
• Ability to work independently and within a team environment
• Vision acuity required
• Strong Gripping capabilities
• Gripping with both hands required, fixtures, occasionally used to hold parts in place
• Must be able to lift 50 pounds

This position is located at our Villa Park Location

EOE M/F/Disabled/Vet
This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.
Customer Service Manager

We are currently looking for an experienced Customer Service Manager to manage the customer service function in both our Chicago and Villa Park manufacturing facilities. The position interfaces with manufacturing, operations, engineering, and accounting team members in order to provide the highest level of service to our customers. We are looking for a strategic planner with excellent time management skills.

Responsibilities:
Manages customer service team training and evaluates their workload and performance in meeting customer’s needs and company goals.
Provides support to the sales team and to management
Manages order processing and maintains orders in the ERP system (NAV)
Oversees custom quoting and website inquiries
Handles escalated customer service issues
Maintains procedure manual for processes in our ERP system and looks for ways to improve and streamline processes
Acts as trade compliance export administrator
Requirements:
3-5 years’ experience as a customer service manager
Proficient with Microsoft Excel
Must have excellent written and verbal communication skills
Must have experience with ERP/MRP
EDI experience would be a plus
NAV experience would be a plus
Heavy use of computer
Requires travel between Chicago and Villa Park facility

EOE M/F/Disabled/Vet This company is an equal opportunity employer and makes
employment decisions without regard to race, gender, disability or protected veteran
status.

INDUSTRIAL ENGINEER

We are currently seeking a highly organized Industrial Engineer that works with the maintenance, engineering, production, and warehousing departments to provide technical expertise, problem solving, work instructions and engineering solutions to the production department to improve product quality.

Responsibilities
Supports the design engineering department by applying production perspective to designs, participating in development activities, coordinating samples, and researching alternative materials and assembly processes for new products.
Researches, tests, qualifies and implements new factory equipment, particularly for over-molding, cable cutting, and crimping equipment.
Determines the labor content of each product and populates the enterprise system with process routings.
Conducts statistical studies of wire pulling, crimping, and assembly processes and must map out strategies for improvement of these processes.
Conducts experiments on various methods of handling and applying epoxy materials into cable assembly products.
Looks for ways to drive down product cost and reduce lead time to the customer.

Requirements:
B.S. degree in engineering, science or technical subject matter preferred. Associates degree or equivalent work experience in technical subject matter is required.
Two years experience in technical industry supporting production activities is required.
Experience in designing, supporting, or fabricating cable assemblies preferred.
Experience in injection molding or plastic over-molding preferred.
Outstanding oral and written communications skills in English is required.
Bilingual communication in English and Spanish is preferred.
Fluent in Microsoft Excel, Word, PowerPoint


This position is located at our Villa Park Location


EOE M/F/Disabled/Vet
This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.
Marketing Coordinator

We are currently seeking an entry-level marketing coordinator. The marketing coordinator will support the Director of Marketing in all areas, including analyzing company performance, developing products, and executing growth strategies. This work will be a critical to the operation of the Marketing department and achieving its goals, as well as for the long-term growth of the company.

Responsibilities
• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Support marketing director in organizing various projects
• Conduct market research and analyze company sales performance
• Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)
• Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success
• Prepare and deliver promotional presentations
• Compose and post online content on the company’s website and social media accounts
• Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market
• Communicate directly with clients and encourage trusting relationships
• Update spreadsheets, databases and inventories with statistical, financial and non-financial information

Requirements
• Good understanding of office management and marketing principles
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)
• Exquisite communication and people skills
• Self-motivation and willingness to take initiative
• High School diploma; BS in Marketing, Business or relevant field is a strong advantage

Other Desirable Skills (Not Required)
• Graphic design
• Web development
• SEO and Google Adwords
• Photography and photo editing
• Statistical analysis
• Presentation skills
• Experience in the manufacturing industry
• Experience with audio gear
• Sales experience

EOE M/F/Disabled/Vet
This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Switchcraft is an equal opportunity employer

Switchcraft : 773-792-2700       Conxall : 630-834-7504 Switchcraft on Facebook  Follow us on Twitter  Check out our YouTube channel
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